Support

Something not behaving? Write to us and a person will answer.

The order-history extension

I said “Yes, please.” and nothing happened.

Make sure you are on your order history page at the shop — the list of what you have bought — and that you are signed in there. If the page is a single order rather than the list, open the full history and try again. If it still does nothing, reload the page once.

It asked for permission to read the shop.

That is deliberate. Roux asks for one shop at a time, at the moment you say yes, rather than requesting every website when you install it. You can withdraw it any time in Chrome under Extensions.

It missed things, or found things I never bought.

Shops lay their order pages out very differently and we are still learning some of them. Nothing is sent to your closet until you press Send, and you can remove anything afterwards — tell us why when you do, because that is how it gets better.

What does it actually read?

Only the page in front of you, only when you click, and only the order lines on it. It does not read your email, your payment details, or any other tab. Full detail in the privacy policy.

Your closet

Something in my closet is wrong.

Open the piece and press Edit — brand, name, size, colour and photo can all be corrected. If a garment is not yours at all, remove it and choose “I never bought this,” which tells us we made a mistake rather than that you changed your mind.

I want my data deleted.

Write to privacy@myroux.ai and we will delete your account and everything in it. No conditions, no retention period.